ITIL (Information Technology Infrastructure Library) implementation and success factors in MSC status organizations : an exploratory study / Kashif Ibadullah Khan
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http://studentsrepo.um.edu.my/1813/1/INTRO.pdfhttp://studentsrepo.um.edu.my/1813/2/ABSTRACT.pdf
http://studentsrepo.um.edu.my/1813/3/TABLE_OF_CONTENT.pdf
http://studentsrepo.um.edu.my/1813/4/CHP_1.pdf
http://studentsrepo.um.edu.my/1813/5/CHP_2.pdf
http://studentsrepo.um.edu.my/1813/6/CHP_3.pdf
http://studentsrepo.um.edu.my/1813/7/CHP_4.pdf
http://studentsrepo.um.edu.my/1813/8/CHP_5.pdf
http://studentsrepo.um.edu.my/1813/9/BIBLIO.pdf
http://studentsrepo.um.edu.my/1813/10/APPENDIX.pdf
http://www.pendeta.um.edu.my/uhtbin/cgisirsi/x/P01UTAMA/0/5?searchdata1="ITIL (Information Technology Infrastructure Library) implementation and success factors in MSC status organizations : an exploratory study"{245}
http://studentsrepo.um.edu.my/1813/