Quality management of reference services in Malaysian public university libraries

• Main Authors: Kamaralzaman, S., Kaur, K.
• Format: Article
• Published: 2009
• Subjects: T Technology (General)
• Online Access: http://eprints.um.edu.my/6999/; http://www.degruyter.com/view/j/libr.2009.59.issue-2/libr.2009.010/libr.2009.010.xml

This study explores quality measurement of reference services in Malaysian public university libraries. Specifically it identifies the quality criteria used for reference service and how these criteria contribute to the mission of the library. An open ended questionnaire was used to gather qualitati...