Challenges of mining twitter data for analyzing service performance: A case study of transportation service in Malaysia

• Main Authors: Chua, Hui Na, Liao, Alvin Wei Qiang, Low, Yeh Ching, Lee, Angela Siew Hoong, Ismail, Maizatul Akmar
• Format: Conference or Workshop Item
• Published: SPRINGER INTERNATIONAL PUBLISHING AG 2022
• Subjects: QA75 Electronic computers. Computer science
• Online Access: http://eprints.um.edu.my/46290/; https://doi.org/10.1007/978-3-031-04216-4_21

Literature has shown the prominence of extracting social media data to understand public opinion. However, there are little works on how these opportunities can be realized and the challenges in exploiting the opportunities in the transportation industry. Further, data quality and availability using...