The role of initiative climate as a resource caravan passageway in developing proactive service performance
Purpose: The study aims to examine the role of initiative climate as a resource caravan passageway in engaging employees and developing a proactive frontline service workforce to identify the mechanisms whereby scarce resources efficiently yielding the desired outcomes can help organizations improve...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
Emerald Publishing
2022
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/43713/ |
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