``Doing Explicit'' in hospitality and tourism service encounters in English as a lingua franca
In many highly heterogenous hospitality and tourism (HT) settings around the world, English is used to mediate hospitality service encounters. However, little is known about how front-desk staff are able to effectively communicate with international guests of diverse linguacultural backgrounds to de...
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Main Authors: | , |
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Format: | Article |
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Pergamon-Elsevier Science Ltd
2023
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Online Access: | http://eprints.um.edu.my/38644/ |
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