``Doing Explicit'' in hospitality and tourism service encounters in English as a lingua franca
In many highly heterogenous hospitality and tourism (HT) settings around the world, English is used to mediate hospitality service encounters. However, little is known about how front-desk staff are able to effectively communicate with international guests of diverse linguacultural backgrounds to de...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Published: |
Pergamon-Elsevier Science Ltd
2023
|
| Subjects: | |
| Online Access: | http://eprints.um.edu.my/38644/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|