An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field
This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discreti...
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my.um.eprints.348102022-05-30T02:27:24Z http://eprints.um.edu.my/34810/ An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field Hassan, Mohammed Salah Ariffin, Raja Noriza Raja Mansor, Norma Al Halbusi, Hussam Business This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats' willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement. MDPI 2021-09 Article PeerReviewed Hassan, Mohammed Salah and Ariffin, Raja Noriza Raja and Mansor, Norma and Al Halbusi, Hussam (2021) An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field. Administrative Sciences, 11 (3). ISSN 2076-3387, DOI https://doi.org/10.3390/admsci11030065 <https://doi.org/10.3390/admsci11030065>. 10.3390/admsci11030065 |
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Business Hassan, Mohammed Salah Ariffin, Raja Noriza Raja Mansor, Norma Al Halbusi, Hussam An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
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This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats' willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement. |
format |
Article |
author |
Hassan, Mohammed Salah Ariffin, Raja Noriza Raja Mansor, Norma Al Halbusi, Hussam |
author_facet |
Hassan, Mohammed Salah Ariffin, Raja Noriza Raja Mansor, Norma Al Halbusi, Hussam |
author_sort |
Hassan, Mohammed Salah |
title |
An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
title_short |
An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
title_full |
An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
title_fullStr |
An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
title_full_unstemmed |
An examination of street-level bureaucrats' discretion and the moderating role of supervisory support: Evidence from the field |
title_sort |
examination of street-level bureaucrats' discretion and the moderating role of supervisory support: evidence from the field |
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MDPI |
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2021 |
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http://eprints.um.edu.my/34810/ |
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1735409622620045312 |
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13.153044 |