Rebelliousness and street-level bureaucrats’ discretion: evidence from Malaysia / Mohammed Salah Hassan … [et al.]

• Main Authors: Hassan, Mohammed Salah, Raja Ariffin, Raja Noriza, Mansor, Norma, Al Halbusi, Hussam
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA 2021
• Subjects: Bureaucracy
• Online Access: http://ir.uitm.edu.my/id/eprint/48478/1/48478.pdf; http://ir.uitm.edu.my/id/eprint/48478/; http://jas.uitm.edu.my/

Street-level bureaucrats are a fundamental part of the implementation process of any policy. This study provides an examination of the factors that shape the behavior of street-level bureaucrats at the frontlines of policy implementation. This study investigates how rebelliousness generates an impac...