Predicting Muslim medical tourists' satisfaction with Malaysian Islamic friendly hospitals

• Main Authors: Zailani, S., Ali, S.M., Iranmanesh, M., Moghavvemi, S., Musa, G.
• Format: Article
• Published: Elsevier 2016
• Subjects: Business
• Online Access: http://eprints.um.edu.my/18710/; http://dx.doi.org/10.1016/j.tourman.2016.05.009

This paper examines the factors affecting the Muslim medical tourists' satisfaction, and the role of their attitudes in shaping their clinical experience based on the expectation-disconfirmation paradigm. Data from a survey of 243 Muslim medical tourists who had received treatment from Malaysia...