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CSM602: Quality in customer service / Faculty of Business and Management

This course is designed to provide the basic understanding of the principles, methodologies, techniques and tools in managing excellent customer service quality. Students will be exposed on various aspects of quality management approaches such as TQM, ISO, and process improvements. The main objectiv...

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Main Author: UiTM, Faculty of Business and Management
Format: Teaching Resource
Language:English
Published: 2023
Subjects:
Curriculum
Universiti Teknologi MARA
Online Access:https://ir.uitm.edu.my/id/eprint/98806/1/98806.pdf
https://ir.uitm.edu.my/id/eprint/98806/
https://aims.uitm.edu.my
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spelling my.uitm.ir.988062025-02-03T07:47:50Z https://ir.uitm.edu.my/id/eprint/98806/ CSM602: Quality in customer service / Faculty of Business and Management UiTM, Faculty of Business and Management Curriculum Universiti Teknologi MARA This course is designed to provide the basic understanding of the principles, methodologies, techniques and tools in managing excellent customer service quality. Students will be exposed on various aspects of quality management approaches such as TQM, ISO, and process improvements. The main objective of this course is to ensure quality in delivering customer service. These insights, if properly nurtured and applied, enable organization to improve their service quality which will eventually improve organizational performance. 2023 Teaching Resource NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/98806/1/98806.pdf CSM602: Quality in customer service / Faculty of Business and Management. (2023) [Teaching Resource] (Unpublished) https://aims.uitm.edu.my
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Curriculum
Universiti Teknologi MARA
spellingShingle Curriculum
Universiti Teknologi MARA
UiTM, Faculty of Business and Management
CSM602: Quality in customer service / Faculty of Business and Management
description This course is designed to provide the basic understanding of the principles, methodologies, techniques and tools in managing excellent customer service quality. Students will be exposed on various aspects of quality management approaches such as TQM, ISO, and process improvements. The main objective of this course is to ensure quality in delivering customer service. These insights, if properly nurtured and applied, enable organization to improve their service quality which will eventually improve organizational performance.
format Teaching Resource
author UiTM, Faculty of Business and Management
author_facet UiTM, Faculty of Business and Management
author_sort UiTM, Faculty of Business and Management
title CSM602: Quality in customer service / Faculty of Business and Management
title_short CSM602: Quality in customer service / Faculty of Business and Management
title_full CSM602: Quality in customer service / Faculty of Business and Management
title_fullStr CSM602: Quality in customer service / Faculty of Business and Management
title_full_unstemmed CSM602: Quality in customer service / Faculty of Business and Management
title_sort csm602: quality in customer service / faculty of business and management
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/98806/1/98806.pdf
https://ir.uitm.edu.my/id/eprint/98806/
https://aims.uitm.edu.my
_version_ 1823097796616519680
score 13.252575

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