CSM602: Quality in customer service / Faculty of Business and Management
This course is designed to provide the basic understanding of the principles, methodologies, techniques and tools in managing excellent customer service quality. Students will be exposed on various aspects of quality management approaches such as TQM, ISO, and process improvements. The main objectiv...
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| Format: | Teaching Resource |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/98806/1/98806.pdf https://ir.uitm.edu.my/id/eprint/98806/ https://aims.uitm.edu.my |
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