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CSM601: Issues in customer service / Faculty of Business and Management

This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issue...

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Main Author: UiTM, Faculty of Business and Management
Format: Teaching Resource
Language:English
Published: 2023
Subjects:
Curriculum
Universiti Teknologi MARA
Online Access:https://ir.uitm.edu.my/id/eprint/98802/1/98802.pdf
https://ir.uitm.edu.my/id/eprint/98802/
https://aims.uitm.edu.my
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id my.uitm.ir.98802
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spelling my.uitm.ir.988022025-02-03T07:50:51Z https://ir.uitm.edu.my/id/eprint/98802/ CSM601: Issues in customer service / Faculty of Business and Management UiTM, Faculty of Business and Management Curriculum Universiti Teknologi MARA This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issues on customer retention and service recovery which are integral elements in customer service excellence. 2023 Teaching Resource NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/98802/1/98802.pdf CSM601: Issues in customer service / Faculty of Business and Management. (2023) [Teaching Resource] (Unpublished) https://aims.uitm.edu.my
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Curriculum
Universiti Teknologi MARA
spellingShingle Curriculum
Universiti Teknologi MARA
UiTM, Faculty of Business and Management
CSM601: Issues in customer service / Faculty of Business and Management
description This course provides a linkage between the theory in customer service and its practices. Besides focusing on the current customer service issues in Malaysia, it also enables students to understand the global issues in relation to customer service practices. The course also equips students with issues on customer retention and service recovery which are integral elements in customer service excellence.
format Teaching Resource
author UiTM, Faculty of Business and Management
author_facet UiTM, Faculty of Business and Management
author_sort UiTM, Faculty of Business and Management
title CSM601: Issues in customer service / Faculty of Business and Management
title_short CSM601: Issues in customer service / Faculty of Business and Management
title_full CSM601: Issues in customer service / Faculty of Business and Management
title_fullStr CSM601: Issues in customer service / Faculty of Business and Management
title_full_unstemmed CSM601: Issues in customer service / Faculty of Business and Management
title_sort csm601: issues in customer service / faculty of business and management
publishDate 2023
url https://ir.uitm.edu.my/id/eprint/98802/1/98802.pdf
https://ir.uitm.edu.my/id/eprint/98802/
https://aims.uitm.edu.my
_version_ 1823097795832184832
score 13.252575

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