The relationship between information communication and technology (ICT) usage and employees' job satisfaction at Jabatan Pendidikan Negeri Pahang, Indera Mahkota, Kuantan, Pahang Darul Makmur / Zur Shaznur Zulkiflee

• Main Author: Zulkiflee, Zur Shaznur
• Format: Thesis
• Language: English
• Published: 2016
• Subjects: Technological innovations. Automation; Labor. Work environment
• Online Access: https://ir.uitm.edu.my/id/eprint/96150/1/96150.PDF; https://ir.uitm.edu.my/id/eprint/96150/

Nowadays, ICT usage is increased among employees in the organization parallel with the trend of technology in the organization. However, does all employees are satisfied with the implementation of ICT at their workplace? Thus, through this research we identified the types of ICT usage in the organization. Also, we identified which factors that gives the most influence of ICT usage toward employees' job satisfaction and also found the relationship between ICT and employees' job satisfaction. The factors that may influence employees' job satisfaction that we used in the research are task, information and skills. The data were collected by questionnaires that distributed at nearby organizations. The employees were given a week to answer the questionnaire before returned it. The finding of the study showed that most employees in an organization are familiar with type of ICT which is letters or documents. Other than that, the most influenced factor of ICT to the employees' job satisfaction is skill. Also, there is a relationship between ICT and employees' job satisfaction and it is a weak relationship. As the conclusion, based on the result, the employees are not satisfied with the ICT at their workplace. It is recommended that employees should be train in order to have skill in using ICT and top management should supervise the employees when using the ICT type or facilities. Other than that, top management should provide updated and easy-to-use ICT equipment.