Quality of Pos Malaysia Berhad’s delivery services / Mohamad Ali Mat

• Main Author: Ma, Mohamad Ali
• Format: Thesis
• Language: English
• Published: 2000
• Subjects: H Social Sciences (General); Study and teaching. Research
• Online Access: https://ir.uitm.edu.my/id/eprint/95063/1/95063.pdf; https://ir.uitm.edu.my/id/eprint/95063/

In delivering services, customers may need 3 things, which are reliability, promptness and courtesy and these very basic elements of customers that make it more important for customer-service to be effective. This study attempts to generate information and opinion as well as attitude of customers to...