Measure students satisfaction on quality services at Student Academic Division (HEA) UiTM Pahang / Sheril Aznie Azizan, Nurul Fairezzah Safri and Muhammad Zahinudeen Zulhairi

• Main Authors: Azizan, Sheril Aznie, Safri, Nurul Fairezzah, Zulhairi, Muhammad Zahinudeen
• Format: Thesis
• Language: English
• Published: 2012
• Subjects: Performance. Competence. Academic achievement; Universiti Teknologi MARA
• Online Access: https://ir.uitm.edu.my/id/eprint/94030/1/94030.PDF; https://ir.uitm.edu.my/id/eprint/94030/

The primary purpose of this study is to measure level of students' satisfaction on quality services at Student Academic Division (REA), UiTM Pahang. A research framework is developed based on the SERVQUAL dimensions by Parasuraman et. al.,. The method in this research, the researchers decided t...