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A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan

The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important an...

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Bibliographic Details
Main Author: Hassan, Abdul Halim
Format: Student Project
Language:English
Published: 1994
Subjects:
Passenger service
Online Access:https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf
https://ir.uitm.edu.my/id/eprint/93796/
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id my.uitm.ir.93796
record_format eprints
spelling my.uitm.ir.937962024-04-30T01:01:20Z https://ir.uitm.edu.my/id/eprint/93796/ A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan Hassan, Abdul Halim Passenger service The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important and should not be left to chance. Successful airlines have always placed quality service as one of their top criterion. 1994 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan. (1994) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Passenger service
spellingShingle Passenger service
Hassan, Abdul Halim
A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
description The best selling point any airline can have these days is for its passengers to have a good service experience which will encourage repeat patronage. The quest to lure passengers is seen more as a product rather than fare competition. For an airline company, providing quality service is important and should not be left to chance. Successful airlines have always placed quality service as one of their top criterion.
format Student Project
author Hassan, Abdul Halim
author_facet Hassan, Abdul Halim
author_sort Hassan, Abdul Halim
title A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
title_short A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
title_full A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
title_fullStr A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
title_full_unstemmed A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan
title_sort study of passenger handling practices at pelangi air sendirian berhad / abdul halim hassan
publishDate 1994
url https://ir.uitm.edu.my/id/eprint/93796/1/93796.pdf
https://ir.uitm.edu.my/id/eprint/93796/
_version_ 1797925805822574592
score 13.160551

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