Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.]
The concept of service quality embodies a service provider's adeptness in efficiently gratifying customers, thereby enhancing business performance. In contrast, motivation is an internal impetus stemming from needs, desires, or goals, propelling individuals towards desired objectives. This rese...
Saved in:
Main Authors: | , , , , |
---|---|
Format: | Article |
Language: | English |
Published: |
Faculty of Sports Science and Recreation
2024
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/93060/1/93060.pdf https://ir.uitm.edu.my/id/eprint/93060/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
id |
my.uitm.ir.93060 |
---|---|
record_format |
eprints |
spelling |
my.uitm.ir.930602024-03-22T08:18:21Z https://ir.uitm.edu.my/id/eprint/93060/ Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] mjssr Mohd Aznan, Ellail Ain Md Yusof, Mohd Khairulanwar Mohd Kassim, Ahmad Fikri Abu Bakar, Al Hafiz Mohd Rosli, Norfaezah Sports facilities The concept of service quality embodies a service provider's adeptness in efficiently gratifying customers, thereby enhancing business performance. In contrast, motivation is an internal impetus stemming from needs, desires, or goals, propelling individuals towards desired objectives. This research aims to delve into the interconnection and repercussions of distinct service quality facets on the motivational drive of individuals utilizing sports facilities especially among university students. A total of 453 surveys were meticulously completed as part of this inquiry, utilizing item constructs derived from Parasuraman (1988) and Kodric et al. (2013). The findings underscore a noteworthy and positively moderate correlation between the components of service quality and the motivation level of users in their sports facility engagement (r =.793**, p <0.001). This study offers a fresh vantage point, shedding light on the singular impact of service quality on sports facility utilization. Faculty of Sports Science and Recreation 2024-03 Article PeerReviewed text en https://ir.uitm.edu.my/id/eprint/93060/1/93060.pdf Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.]. (2024) Malaysian Journal of Sport Science and Recreation <https://ir.uitm.edu.my/view/publication/Malaysian_Journal_of_Sport_Science_and_Recreation/>, 20 (1): 3. pp. 1-12. ISSN 1823-3198 |
institution |
Universiti Teknologi Mara |
building |
Tun Abdul Razak Library |
collection |
Institutional Repository |
continent |
Asia |
country |
Malaysia |
content_provider |
Universiti Teknologi Mara |
content_source |
UiTM Institutional Repository |
url_provider |
http://ir.uitm.edu.my/ |
language |
English |
topic |
Sports facilities |
spellingShingle |
Sports facilities Mohd Aznan, Ellail Ain Md Yusof, Mohd Khairulanwar Mohd Kassim, Ahmad Fikri Abu Bakar, Al Hafiz Mohd Rosli, Norfaezah Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
description |
The concept of service quality embodies a service provider's adeptness in efficiently gratifying customers, thereby enhancing business performance. In contrast, motivation is an internal impetus stemming from needs, desires, or goals, propelling individuals towards desired objectives. This research aims to delve into the interconnection and repercussions of distinct service quality facets on the motivational drive of individuals utilizing sports facilities especially among university students. A total of 453 surveys were meticulously completed as part of this inquiry, utilizing item constructs derived from Parasuraman (1988) and Kodric et al. (2013). The findings underscore a noteworthy and positively moderate correlation between the components of service quality and the motivation level of users in their sports facility engagement (r =.793**, p <0.001). This study offers a fresh vantage point, shedding light on the singular impact of service quality on sports facility utilization. |
format |
Article |
author |
Mohd Aznan, Ellail Ain Md Yusof, Mohd Khairulanwar Mohd Kassim, Ahmad Fikri Abu Bakar, Al Hafiz Mohd Rosli, Norfaezah |
author_facet |
Mohd Aznan, Ellail Ain Md Yusof, Mohd Khairulanwar Mohd Kassim, Ahmad Fikri Abu Bakar, Al Hafiz Mohd Rosli, Norfaezah |
author_sort |
Mohd Aznan, Ellail Ain |
title |
Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
title_short |
Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
title_full |
Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
title_fullStr |
Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
title_full_unstemmed |
Association between service quality and motivation to engage with sports facilities: a study among university students / Ellail Ain Mohd Aznan ... [et al.] |
title_sort |
association between service quality and motivation to engage with sports facilities: a study among university students / ellail ain mohd aznan ... [et al.] |
publisher |
Faculty of Sports Science and Recreation |
publishDate |
2024 |
url |
https://ir.uitm.edu.my/id/eprint/93060/1/93060.pdf https://ir.uitm.edu.my/id/eprint/93060/ |
_version_ |
1794641551044902912 |
score |
13.187197 |