An analysis of total quality management and customer satisfaction among mobile service users / Intan Nurjannah Mohamed Sabri and Arifha Mohamad
Customer satisfaction is one of the major concerns today. Total quality management (TQM) assists the telecommunication industry in retaining and acquiring the satisfaction of the customer. Therefore, the intention of the study is to identify the relationship between customer satisfaction and TQM in...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA, Negeri Sembilan
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/87585/1/87585.pdf https://ir.uitm.edu.my/id/eprint/87585/ |
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