The study of customer's satisfaction towards counter services in Mara University of technology, Kota Samarahan, Sarawak/ Lelia Kawi & Siti Normaznie Abdul Muttalib

• Main Authors: Kawi, Lelia, Abdul Muttalib, Siti Normaznie
• Format: Student Project
• Language: English
• Published: 2004
• Subjects: H Social Sciences (General)
• Online Access: https://ir.uitm.edu.my/id/eprint/86532/1/86532.pdf; https://ir.uitm.edu.my/id/eprint/86532/

The Study of Counter Services in Mara University of Technology Campus Samarahan, Sarawak as a case study is designed to look at the effectiveness and efficiency of all the counters available in this campus after awarded with MS ISO 9OO2.The goal of this study will determine how far the efficiency an...