Factors influencing staff complying with SOP: a study at Road Transport Department (RTD) Kota Bharu, Kelantan / Amyzulliana Zulkifli and S. Sarifah Radiah Shariff
Standard Operating Procedure (SOP) is an effective tool for controlling everyday transactions in Road Transport Department (RTD). There are in the form of a written document that elaborates every small activity of the RTD transaction from its conception to completion. The SOP helps to create a prope...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA Press (Penerbit UiTM)
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/86380/1/86380.pdf https://ir.uitm.edu.my/id/eprint/86380/ |
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