Comparative study on total quality management practices and customer satisfaction between public and private hospital in Kuching / Mohd Shafiq Ruzaini Mad Noh and Mohamad Zuladli Mohamad Ali

• Main Authors: Mad Noh, Mohd Shafiq Ruzaini, Mohamad Ali, Mohamad Zuladli
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: H Social Sciences (General); Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/84360/1/84360.pdf; https://ir.uitm.edu.my/id/eprint/84360/

This research report is about the research conducted to compare the total quality management practices among the employees and customer satisfaction between public and private hospital in Kuching. Total Quality Management practices is a very important subjects nowadays. This is because, it is crucia...