Service quality and user satisfaction of the reader’s advisory desk service : a case study of University Putra Malaysia Library / Zubaidah Iberahim and Fuziah Mohd Nadzar

• Main Authors: Iberahim, Zubaidah, Mohd Nadzar, Fuziah
• Format: Article
• Language: English
• Published: Faculty of Information Management 2011
• Subjects: Information organization; Information services. Information centers
• Online Access: http://ir.uitm.edu.my/id/eprint/8288/1/AJ_ZUBAIDAH%20IBERAHIM%20JIKM%20SA%2011.pdf; http://ir.uitm.edu.my/id/eprint/8288/; https://ijikm.uitm.edu.my/

This study identified what the users of the UPM library perceive to be the quality of the Reader’s Advisory Desk Service, to establish the extent to which the reader advisor meets the users’ satisfaction of the services provided, and to investigate the quality of the Reader’s Advisory Desk Service...