User satisfaction with service quality at Perpustakaan Sultan Badlishah, UiTM Kedah / Syarifah Hazwani Sayed Baharudin

• Main Author: Sayed Baharudin, Syarifah Hazwani
• Format: Student Project
• Language: English
• Published: 2011
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/82496/1/82496%20User%20satisfaction%20with%20service%20quality%20at%20perpustakaan%20sultan%20badlishah%2C%20UiTM%20Kedah.pdf; https://ir.uitm.edu.my/id/eprint/82496/

Service quality refers to an organization's ability to consistently meet the needs and expectations or customers In the library, service quality is related to the library itself and the services provided. Service quality in an academic library is about satisfying users' needs, requests and...