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Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi

In this particular study, the research is purposely narrowing don to a narrow sample group of customer who comes and visits to Samarahan District councils. The main study of this research is to gain knowledge on the customers behavior toward the services that served by the Samarahan District Council...

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Main Author: Rosdi, Rumyanisa
Format: Student Project
Language:English
Published: 2016
Subjects:
H Social Sciences (General)
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/82480/1/82480.pdf
https://ir.uitm.edu.my/id/eprint/82480/
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id my.uitm.ir.82480
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spelling my.uitm.ir.824802023-08-09T04:35:14Z https://ir.uitm.edu.my/id/eprint/82480/ Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi Rosdi, Rumyanisa H Social Sciences (General) Consumer satisfaction In this particular study, the research is purposely narrowing don to a narrow sample group of customer who comes and visits to Samarahan District councils. The main study of this research is to gain knowledge on the customers behavior toward the services that served by the Samarahan District Council. This research also will help to increase the customer perceptions on the quality services that provided by the organizations. So that the customers will receiving a feedback of service quality in the future as the staff know how to serve the customers well and to achieving the customers satisfactions. There are five dimension of SERVQUAL that will be use during this research which are tangibility, reliability, responsiveness, assurance and empathy. 2016 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/82480/1/82480.pdf Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi. (2016) [Student Project] (Unpublished)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic H Social Sciences (General)
Consumer satisfaction
spellingShingle H Social Sciences (General)
Consumer satisfaction
Rosdi, Rumyanisa
Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
description In this particular study, the research is purposely narrowing don to a narrow sample group of customer who comes and visits to Samarahan District councils. The main study of this research is to gain knowledge on the customers behavior toward the services that served by the Samarahan District Council. This research also will help to increase the customer perceptions on the quality services that provided by the organizations. So that the customers will receiving a feedback of service quality in the future as the staff know how to serve the customers well and to achieving the customers satisfactions. There are five dimension of SERVQUAL that will be use during this research which are tangibility, reliability, responsiveness, assurance and empathy.
format Student Project
author Rosdi, Rumyanisa
author_facet Rosdi, Rumyanisa
author_sort Rosdi, Rumyanisa
title Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
title_short Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
title_full Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
title_fullStr Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
title_full_unstemmed Service quality and customer satisfaction toward the enforcement’s counter at Samarahan District Councils : Samarahan Customer Perspective/ Rumyanisa Rosdi
title_sort service quality and customer satisfaction toward the enforcement’s counter at samarahan district councils : samarahan customer perspective/ rumyanisa rosdi
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/82480/1/82480.pdf
https://ir.uitm.edu.my/id/eprint/82480/
_version_ 1775626450778456064
score 13.160551

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