Customer satisfaction towards the counter service in Kota Samarahan District Council / Cecelia Sina and Jill Leslie E. Lojikim

• Main Authors: Sina, Cecelia, E. Lojikim, Jill Leslie
• Format: Student Project
• Language: English
• Published: 2010
• Subjects: Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/80202/1/80202.pdf; https://ir.uitm.edu.my/id/eprint/80202/

Districts in Malaysia are known as Daerah. A district governed directly by the federal government is known as a Federal Territory and among them are Kuala Lumpur, Putrajaya and Labuan. In East Malaysia or Borneo as they called it, a district is a subdivision of a division of a state. Each district will have a District Office which is headed by a District Officer which deals with land matters mainly. A district will be administered by a separate local government either being a District Council, a Municipal Council or a CitymCouncil. In this study, the Samarahan district is governed by a District Council.