The influence of emotional labour on employee work outcomes: A case study of the police at Samarahan Police Station / Mussliha Malihi & Stephanie Chimbi
Emotional labour is a state that exists when there is a discrepancy between the emotional demeanor that an individual displays and the genuinely felt emotions that would be inappropriate to display (Mann 1999b). The study examined the influence of emotional labour towards the work outcome among the...
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| Main Authors: | , |
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| Format: | Student Project |
| Language: | English |
| Published: |
2013
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/77520/1/77520.pdf https://ir.uitm.edu.my/id/eprint/77520/ |
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