The influence of emotional labour on employee work outcomes: A case study of the police at Samarahan Police Station / Mussliha Malihi & Stephanie Chimbi

• Main Authors: Malihi, Mussliha, Chimbi, Stephanie
• Format: Student Project
• Language: English
• Published: 2013
• Subjects: H Social Sciences (General); Personnel management. Employment management; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/77520/1/77520.pdf; https://ir.uitm.edu.my/id/eprint/77520/

Emotional labour is a state that exists when there is a discrepancy between the emotional demeanor that an individual displays and the genuinely felt emotions that would be inappropriate to display (Mann 1999b). The study examined the influence of emotional labour towards the work outcome among the police at Kota Samarahan, Sarawak. In addition, the study investigates the emotional labour on emotional exhaustion and job satisfaction. Besides, it is also to determine the impact of emotional labor on the police itself. A sample of 148 the police participated in this study. Result showed that high level of self- awareness on emotional labour leads to high job satisfaction among the police.