Service quality and customer satisfaction towards public transportation in Kota Samarahan / Federick Romzy and Mashanisa Alim

• Main Authors: Romzy, Frederick, Alim, Mashanisa
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Transportation (General works). Communication and traffic; Consumer satisfaction; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/76317/1/76317.pdf; https://ir.uitm.edu.my/id/eprint/76317/

The study is focus on the service quality and customer satisfaction towards public transportation in Kota Samarahan. The research will focus on two perspective which are service quality and customer satisfaction. In this chapter will highlight few section. First section 1.2 will highlight about the...