EKSA practices in Ministry of Education: Sandakan district education office / Mohammad Zaki Idris and Gloria Grace Majunggi

• Main Authors: Idris, Mohammad Zaki, Majunggi, Gloria Grace
• Format: Student Project
• Language: English
• Published: 2016
• Subjects: School administration and organization; Total quality management in education. Total quality management in higher education
• Online Access: https://ir.uitm.edu.my/id/eprint/75955/1/75955.pdf; https://ir.uitm.edu.my/id/eprint/75955/

Since independence, education in Malaysia has through numerous major changes and significant development. This is because Malaysia intends to develop society that is able to be competitive, united and resilient in facing the challenges and difficulties. Therefore, the implementation steps have been taken to transform the education system and administration to meet with current challenges to excel in a competitive global environment in line with the implementation of the Malaysian Education Development Plan to improve the level of education and public service. In recent years, we have noticed that, various attempts have been made to transform our education administrative in order to raise the level of education and the quality of services, by implementing practise such as Standard Operating Procedures, File Table, the Quality Management System in facing the current challenges to increase the capacity of the administrative machinery to fulfils the demands and developments that want changes. Hence Ekosistem Kondusif Sektor Awam (EKSA) i.e. Ecosystem Conducive in Public Sector is one of the efforts and practices can be use in solving these matters. The effective implementation of EKSA practice can helps to improve service quality, cost saving, simplify work processes and create quality work in a systematic and practical. Other than that, these practices also emphasize on the aspects of cleanliness, neatness and safety in the workplace, and able to strengthen the Quality Management System Department / Agency based on MS ISO 9001.