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A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim

Customer perception towards the Self-Service Terminals (SSTs) of RHB Bank Berhad may result as favorable or unfavorable. The study is to identify the customer perception whether they feel satisfied or otherwise with the alternative way of doing banking transactions offered by RHB Bank Berhad. It als...

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Bibliographic Details
Main Author: Hashim, Noraza
Format: Student Project
Language:English
Published: 2009
Subjects:
Consumer satisfaction
Online Access:https://ir.uitm.edu.my/id/eprint/75802/1/75802.pdf
https://ir.uitm.edu.my/id/eprint/75802/
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record_format eprints
spelling my.uitm.ir.758022023-09-26T19:17:57Z https://ir.uitm.edu.my/id/eprint/75802/ A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim Hashim, Noraza Consumer satisfaction Customer perception towards the Self-Service Terminals (SSTs) of RHB Bank Berhad may result as favorable or unfavorable. The study is to identify the customer perception whether they feel satisfied or otherwise with the alternative way of doing banking transactions offered by RHB Bank Berhad. It also looking for the problems that experience by the customers and collecting relevant and valuable suggestions by them in order to enhance the modern banking system and relationship between customers and RHB Bank Berhad. The key finding in this study is that RHB Bank Berhad should take serious action towards all information, feedback and suggestion from the customers in order to become the most admired, innovative, profitable financial services company in Malaysia with distribution capabilities in neighbouring Asian countries by being. The paper concludes the findings in term of the quality level and issue that might be beneficial for future research and development purpose and managerial implications especially to the top Management of RHB Bank Berhad. 2009 Student Project NonPeerReviewed text en https://ir.uitm.edu.my/id/eprint/75802/1/75802.pdf A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim. (2009) [Student Project] (Submitted)
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Consumer satisfaction
spellingShingle Consumer satisfaction
Hashim, Noraza
A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
description Customer perception towards the Self-Service Terminals (SSTs) of RHB Bank Berhad may result as favorable or unfavorable. The study is to identify the customer perception whether they feel satisfied or otherwise with the alternative way of doing banking transactions offered by RHB Bank Berhad. It also looking for the problems that experience by the customers and collecting relevant and valuable suggestions by them in order to enhance the modern banking system and relationship between customers and RHB Bank Berhad. The key finding in this study is that RHB Bank Berhad should take serious action towards all information, feedback and suggestion from the customers in order to become the most admired, innovative, profitable financial services company in Malaysia with distribution capabilities in neighbouring Asian countries by being. The paper concludes the findings in term of the quality level and issue that might be beneficial for future research and development purpose and managerial implications especially to the top Management of RHB Bank Berhad.
format Student Project
author Hashim, Noraza
author_facet Hashim, Noraza
author_sort Hashim, Noraza
title A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
title_short A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
title_full A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
title_fullStr A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
title_full_unstemmed A study on the customer perception toward the Self-Service Terminals (SSTs) of RHB Bank Berhad, Bandar Pasaraya Sandakan Sabah / Noraza Hashim
title_sort study on the customer perception toward the self-service terminals (ssts) of rhb bank berhad, bandar pasaraya sandakan sabah / noraza hashim
publishDate 2009
url https://ir.uitm.edu.my/id/eprint/75802/1/75802.pdf
https://ir.uitm.edu.my/id/eprint/75802/
_version_ 1779442757349146624
score 13.15806

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