The customer satisfaction towards Islamic banking in Selangor / Syahir Zawani Mohd Kambali

• Main Author: Mohd Kambali, Syahir Zawani
• Format: Student Project
• Language: English
• Published: 2018
• Subjects: Consumer satisfaction; Special classes of banks and financial institutions; Finance, Islamic
• Online Access: https://ir.uitm.edu.my/id/eprint/74759/1/74759.pdf; https://ir.uitm.edu.my/id/eprint/74759/

The reason for this study is to explore consumer satisfaction and its impact on image, trust, and customer loyalty for Islamic banks. The observation utilizes information from Islamic banks and double window Islamic banks, relating to two distinctive client portions (Muslims and non-Muslims). The discoveries recommend that Muslim clients set up associations with Islamic banks since they assume that Islamic banks are Shariah compliant. Hence, giving secure managing an account items that are completely agreeable with Islamic standards are essential. This exploration is critical as it obviously exhibits that the faithfulness of Muslim what's more, non-Muslim clients to Islamic banks is affected by clients being fulfilled, and also the image of and trust in Islamic banks. In this unique situation, when clients are unwilling to confide in Islamic banks, they are additionally unwilling to be steadfast. Variables prompt this could be arranged into three to be specific image, trust and customer loyalty. Consequently, this investigation of which respondent are Muslim and non Muslim individuals in Selangor goes for assessing level of fulfillment of them towards Islamic saving money. This paper selected quantitative strategies.