The relationship between conflict management style and job satisfaction among support staff Majlis Daerah Serian / Alice Jerup

• Main Author: Jerup, Alice
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: H Social Sciences (General); Personnel management. Employment management; Job satisfaction; Conflict management; Research
• Online Access: https://ir.uitm.edu.my/id/eprint/73791/1/73791.pdf; https://ir.uitm.edu.my/id/eprint/73791/

Conflict is a serious disagreement and argument about something important. If two people or group are in conflict, they had a serious disagreement or argument and have not yet reached agreement. For example, if you and your best friends fall in love with the same person, you will have to find some way to resolve the conflict. The aimed of this study is to investigate the relationship between conflict management styles and job satisfaction among support staff in Majlis Daerah Serian. The sample size of the study ,vas 103 respondents. Besides, questionnaire developed by Kilman ( 1976) were used as an instrument in the study and census was chosen as a sampling technique. While, preliminary analysis was done data were analysed by cleaning the data, descriptive analysis, normality test, and normalit test. Pearson Correlation Coefficient was used to measure the result of the relationship between conflict management styles and job satisfaction. Overall, from the result can see that Majlis Daerah Serian is more likely using practising accommodating in managing their conflict occurred in the workplace. This is because employees in the organization are very concerned with one another when conflict happen. Avoiding is seldom used in managing conflict as the job satisfaction of the employees will decrease if this style is implemented. Further recommendations are state