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JP Transport Sdn. Bhd. haulage service study / Aishah Mohamad…[et al.]

This study is aimed at analyzing the efficiency and effectiveness of the haulage services provided by Johor Port Transport (JPT) Sdn Bhd. within the free zone are of Johor Port by looking at two perspectives; JPT customers level of satisfaction/ dissatisfaction and JPT's perception of its capac...

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Bibliographic Details
Main Authors: Mohamad, Aishah, Abdullah Effendi, Azura, Baharuddin, Fatim Hamimi, Arshad, Rashidah, Mohd. Shukor, Shamsul Azren
Format: Research Reports
Language:English
Published: 1999
Subjects:
HE Transportation and Communications
HF Commerce
Customer services. Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/71644/1/71644.PDF
https://ir.uitm.edu.my/id/eprint/71644/
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Summary:This study is aimed at analyzing the efficiency and effectiveness of the haulage services provided by Johor Port Transport (JPT) Sdn Bhd. within the free zone are of Johor Port by looking at two perspectives; JPT customers level of satisfaction/ dissatisfaction and JPT's perception of its capacity and capabilities to satisfy its customers/ to efficiently and effectively service its customers.

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