A study on public perception on service quality at Kota Kinabalu State Library / Mohd Zaizam Tompong

• Main Author: Tompong, Mohd Zaizam
• Format: Student Project
• Language: English
• Published: 2009
• Subjects: Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling; Consumer satisfaction; Customer services. Customer relations; Social perception. Social cognition; Public opinion; Public libraries
• Online Access: https://ir.uitm.edu.my/id/eprint/71514/1/71514.pdf; https://ir.uitm.edu.my/id/eprint/71514/

The aim of the study is to investigate public perception on service quality at Kota Kinabalu state library, to analyze the factor that associated with public perception on the service quality at Kota Kinabalu state library, To determine the service quality (servqual) dimension at Kota Kinabalu state...