The e-service quality of e-commerce websites: what do customers look for?/ Sabiroh Md Sabri... [et al.]

• Main Authors: Md Sabri, Sabiroh, Annuar, Nursyamilah, Abdull Rahman, Nurul Labanihuda, Syed Abdul Mutalib, Sharifah Khairol Musairah, Abd Mutalib, Hasyeilla, Subagja, Iwan Kurniawan
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perlis 2022
• Subjects: Customer services. Customer relations; Electronic commerce
• Online Access: https://ir.uitm.edu.my/id/eprint/70939/1/70939.pdf; https://ir.uitm.edu.my/id/eprint/70939/; https://myjms.mohe.gov.my/index.php/intelek/index

The introduction of information technology has changed the way people deal with businesses especially when buying products. People can select and buy their desired products at any time and anywhere using an e-commerce website. They can easily pay using credit cards or mobile payment options on the e...