Personality factors that influence call centre executives work performance at a bank / Norliyana Zaidi

• المؤلف الرئيسي: Zaidi, Norliyana
• التنسيق: Student Project
• اللغة: English
• منشور في: 2014
• الموضوعات: Personnel management. Employment management; Job analysis; Performance standards
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/70765/1/70765.pdf; https://ir.uitm.edu.my/id/eprint/70765/

The challenge of retaining or sustaining high performing call centre executives is demanding. To carry out a job well done in a particular workplace does not only rely on the working environment or one's expectations. This is because researchers have shown that job performance is also highly af...