Personality factors that influence call centre executives work performance at a bank / Norliyana Zaidi

• Main Author: Zaidi, Norliyana
• Format: Student Project
• Language: English
• Published: 2014
• Subjects: Personnel management. Employment management; Job analysis; Performance standards
• Online Access: https://ir.uitm.edu.my/id/eprint/70765/1/70765.pdf; https://ir.uitm.edu.my/id/eprint/70765/

The challenge of retaining or sustaining high performing call centre executives is demanding. To carry out a job well done in a particular workplace does not only rely on the working environment or one's expectations. This is because researchers have shown that job performance is also highly af...