Service quality of public transportation : a case study on passenger satisfaction toward mini bus service in Kota Kinabalu / Shaierah Gulabdin and Mardianie Danil

• Main Authors: Gulabdin, Shaierah, Danil, Mardianie
• Format: Student Project
• Language: English
• Published: 2015
• Subjects: Transportation (General works). Communication and traffic; Consumer satisfaction; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/70184/1/70184.pdf; https://ir.uitm.edu.my/id/eprint/70184/

Mini bus was one of the vehicles used by the individual to arrive safely go to one location to another. Various factors to the selection of vehicles used to go from one location to another location, it includes to the attitude of the driver, the situation inside and outside the bus whether handled o...