The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham

• Main Author: Tengku Izaham, Tengku Muhammad Izzuddin
• Format: Thesis
• Language: English
• Published: 2014
• Subjects: Consumer satisfaction; Electronic commerce; Local government
• Online Access: https://ir.uitm.edu.my/id/eprint/70004/1/70004.pdf; https://ir.uitm.edu.my/id/eprint/70004/

With the development of Internet, e-commerce is developing rapidly in Malaysia as a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government event in Hospital Seberang Jaya, Pulau Pinang. A total of I IO e­-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce.