Hotel ammenities, customer satisfaction and customer experience: a test of mediation/ Faizal Azrin Abdullah, Tuan Ahmad Tuan Ismail and Abdullah Muhamed Yusoff

• Main Authors: Abdullah, Faizal Azrin, Tuan Ismail, Tuan Ahmad, Muhamed Yusoff, Abdullah
• Format: Article
• Language: English
• Published: Faculty of Hotel & Tourism Management, Universiti Teknologi MARA 2022
• Subjects: Consumer satisfaction; Customer services. Customer relations; Hotels. Bed and breakfast accommodations
• Online Access: https://ir.uitm.edu.my/id/eprint/68153/1/68153.pdf; https://ir.uitm.edu.my/id/eprint/68153/; https://www.jthca.org/

Optimistic service experience, with its final effect on revisiting and repurchasing by customers, it appears to have gained little attention. This study starts by first outlining the concept of service experience and proceeds to differentiate between hotel amenities and customer satisfaction. The su...