Customer perception on the adoption of self-service technologies in Klang Valley/ Azlinda Hakim Lokman Hakim, Hairunnisa Mohamad Ibrahim and Pauline Tang Pei Lin
As self-service options have become more widespread, customers' interactions with service workers and technology have changed. Self-service technologies are increasingly valued by customers for their convenience, consistency, and control. Despite their increasing popularity, Malaysian hotels ha...
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格式: | Article |
语言: | English |
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Faculty of Hotel & Tourism Management, Universiti Teknologi MARA
2022
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在线阅读: | https://ir.uitm.edu.my/id/eprint/68149/1/68149.pdf https://ir.uitm.edu.my/id/eprint/68149/ https://www.jthca.org/ |
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