Online help desk system using expert system / Nor Faezan Amdan

• Main Author: Amdan, Nor Faezan
• Format: Thesis
• Language: English
• Published: 2007
• Subjects: Database management; Computer engineering. Computer hardware
• Online Access: https://ir.uitm.edu.my/id/eprint/66067/1/66067.pdf; https://ir.uitm.edu.my/id/eprint/66067/

This research is about to develop an online help desk system with a troubleshooting that uses a rule-based expert system. The main focus for this research is to let user to be able to interact with the system independently to search for solution for problems encountered by them without having to wai...