Applying ITIL framework to analyze problem management’s KPI: a case study of Mesiniaga Berhad / Abdul Jalil Abdul Rahim
Problem Management (PM) is one of the components in the Information Technology Infrastructure Library (ITIL) Service Support area. The primary focus of Problem Management is to identify causes of service issues and commission corrective work to prevent recurrences. To address this practice and make...
Saved in:
Main Author: | Abdul Rahim, Abdul Jalil |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2017
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/66057/1/66057.pdf https://ir.uitm.edu.my/id/eprint/66057/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Assessing knowledge management implementation at IWS, Mesiniaga Berhad / Rozilawati Razali
by: Razali, Rozilawati
Published: (2002) -
Regression analysis of knowledge sharing behavior / Norfadzilah Abdul Razak, Ramita Abdul Rahim and Maimunah Md Shah
by: Abdul Razak, Norfadzilah, et al.
Published: (2019) -
Study on social power and knowledge sharing behavior / Farah Syazreena Azmi and Norfadzilah Abdul Razak
by: Azmi, Farah Syazreena, et al.
Published: (2018) -
Knowledge sharing practices in Bank Islam Malaysia Berhad (Kota Bharu branch) / Farah Ardhina Ibrahim
by: Ibrahim, Farah Ardhina
Published: (2010) -
Investigating the antecedents of Enterprise Content Management System (ECMS) benefits / Mohamad Rahimi Mohamad Rosman, Mohammad Azhan Abdul Aziz and Mohd Idzwan Mohd Salleh
by: Mohamad Rosman, Mohamad Rahimi, et al.
Published: (2018)