A study of hotel lobby physical servicescape and guest impression towards hotel / Sabrina Tarmudi and Nor Siah Jaharuddin

• Main Authors: Tarmudi, Sabrina, Jaharuddin, Nor Siah
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA, Perak 2022
• Subjects: NA Architecture; Study and teaching. Research; Hotels. Inns. Hotel lobbies. Youth hostels
• Online Access: https://ir.uitm.edu.my/id/eprint/65677/1/65677.pdf; https://ir.uitm.edu.my/id/eprint/65677/; https://myjms.mohe.gov.my/index.php/myse/article/view/18839

This paper aims to understand the physical servicescape elements of the hotel lobby and guest impression of hotels. Servicescape's role in the service industry is increasingly important and getting attention in hospitality research. A hotel lobby is the place or meeting point between guests an...