Antecedents of organizational citizenship behavior [OCB] among customer service employees at Telekom Malaysia [TM] One Call Centre / Aziefah Romzi

• Main Author: Romzi, Aziefah
• Format: Research Reports
• Language: English
• Published: 2022
• Subjects: Organizational behavior. Corporate culture; Customer services. Customer relations
• Online Access: https://ir.uitm.edu.my/id/eprint/65270/1/65270.pdf; https://ir.uitm.edu.my/id/eprint/65270/

In the name of Allah S.W.T. the most merciful, I am the student of Bachelor of Business Administration (Hons.) Human Resource Management (BM243), had finished my final year project paper entitled “Antecedents of Organizational Citizenship Behavior (OCB) Among Customer Service Employees at Tm One Cal...