The relationship between ethnocultural empathy and organizational citizenship behaviour (OCB) among public servants in Sabah

• Main Authors: Razima Hanim Osman, Mariny Abdul Ghani, Norzaliza Alis
• Format: Proceedings
• Language: English; English
• Published: Fakulti Psikologi dan Pendidikan 2021
• Subjects: HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
• Online Access: https://eprints.ums.edu.my/id/eprint/31444/1/The%20relationship%20between%20ethnocultural%20empathy%20and%20organizational%20citizenship%20behaviour%20%28OCB%29%20among%20public%20servants%20in%20Sabah-ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/31444/2/THE%20RELATIONSHIP%20BETWEEN%20ETHNOCULTURAL%20EMPATHY%20AND%20ORGANIZATIONAL%20CITIZENSHIP%20BEHAVIOUR%20%28OCB%29%20AMONG%20PUBLIC%20SERVANTS%20IN%20SABAH.pdf; https://eprints.ums.edu.my/id/eprint/31444/; https://www.researchgate.net/profile/Charles-Ganaprakasam/publication/354692266_THE_RELATIONSHIP_BETWEEN_HELICOPTER_PARENTING_AND_NONSUICIDAL_SELF-INJURY_AMONG_ADOLESCENTS_IN_KEDAH_MALAYSIA/links/6147d4e8a595d06017db6f94/THE-RELATIONSHIP-BETWEEN-HELICOPTER-PARENTING-AND-NONSUICIDAL-SELF-INJURY-AMONG-ADOLESCENTS-IN-KEDAH-MALAYSIA.pdf#page=66https://www.researchgate.net/profile/Charles-Ganaprakasam/publication/354692266_THE_RELATIONSHIP_BETWEEN_HELICOPTER_PARENTING_AND_NONSUICIDAL_SELF-INJURY_AMONG_ADOLESCENTS_IN_KEDAH_MALAYSIA/links/6147d4e8a595d06017db6f94/THE-RELATIONSHIP-BETWEEN-HELICOPTER-PARENTING-AND-NONSUICIDAL-SELF-INJURY-AMONG-ADOLESCENTS-IN-KEDAH-MALAYSIA.pdf#page=66

Organizational citizenship behaviour (OCB) throughout literatures provides evidence that benefits for both employees and the organizations in terms of increasing the level of employees’ well-being, work satisfaction, customers’ satisfaction as well as the quality of work performance. Hence, it is im...