Service expectations and cultural values: a study on the Celcom's customers / Shahraizan Sajali
The service sector has been growing rapidly, where most of the country shifts from manufacturing-based economy to service economy. Malaysia was not exceptional to this movement. As we can see that the number of service organizations has been growing rapidly. Telecommunication industry is one of the...
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Format: | Student Project |
Language: | English |
Published: |
2008
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Online Access: | https://ir.uitm.edu.my/id/eprint/64920/1/64920.pdf https://ir.uitm.edu.my/id/eprint/64920/ |
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