Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul’ Azman … [et al.]

Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of “service quality” depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible and assuranc...

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Bibliographic Details
Main Authors: Azman, Fazeera Zul’, Nadzri, Nurul Afizah, Ismail, Junaida, Azizan, Intan Syahriza
Format: Article
Language:English
Published: Universiti Teknologi MARA 2022
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Online Access:https://ir.uitm.edu.my/id/eprint/63199/1/63199.pdf
https://ir.uitm.edu.my/id/eprint/63199/
http://jas.uitm.edu.my/
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