Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul’ Azman … [et al.]

• المؤلفون الرئيسيون: Azman, Fazeera Zul’, Nadzri, Nurul Afizah, Ismail, Junaida, Azizan, Intan Syahriza
• التنسيق: مقال
• اللغة: English
• منشور في: Universiti Teknologi MARA 2022
• الموضوعات: HE Transportation and Communications
• الوصول للمادة أونلاين: https://ir.uitm.edu.my/id/eprint/63199/1/63199.pdf; https://ir.uitm.edu.my/id/eprint/63199/; http://jas.uitm.edu.my/

Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of “service quality” depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible and assuranc...