Quality performance of rapid bus operation in Georgetown, Penang / Fazeera Zul’ Azman … [et al.]
Service quality is an evaluation of how well a delivered service fulfilled client's expectations. The theory of “service quality” depends on several factors. This study, the researchers have relied on SERVQUAL attributes which comprise reliability, responsiveness, empathy, tangible and assuranc...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Universiti Teknologi MARA
2022
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/63199/1/63199.pdf https://ir.uitm.edu.my/id/eprint/63199/ http://jas.uitm.edu.my/ |
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