Customer satisfaction towards e-recruitment services / Backie Jom

• Main Author: Jom, Backie
• Format: Student Project
• Language: English
• Published: 2004
• Subjects: H Social Sciences (General); Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/61420/1/61420.pdf; https://ir.uitm.edu.my/id/eprint/61420/

It is important for an organization to provide a high level of customer satisfaction to its customer. It is considered as one of the way to fight against competitors. This research is conducted to determine if the e-recruitment website users are satisfied with the service provided. The website is a place where job seekers can apply for job in the government sector. From the findings, it is obvious that most www.e-recruitment users are satisfied with the website where most of them will recommend the website to other user and will return using it again. This shows that customers still have confidence for the website despite facing a few problems when they were trying to fill in the application form. Customer satisfaction is very important for the e-recruitment developer in order to be more competitive and able to provide excellent service to the public. By this way, they will be able to provide the service for many years to come. Customer Satisfaction Towards e-recruitment Services